National Forest Vacations from $1,204

Have had great experiences here before but room wasn’t properly clean and a lot of basic cosmetic stuff - stained headboard, rugs etc - needs dealing with to justify the cost.

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Very clean and spacious. Kitchen well equipped. Very well positioned for the ICC and arena

Hotel couldn't be better located for central Manchester. It was a 20 min walk from the station but plenty of options for cab, bus or tram there. We were able to check in early and the apartment was well appointed and spacious. Absolutely loved the fact the towels were decent sizes and there was plenty of crockery/glassware in the kitchen. Bed was comfortable with lots of hanging space and spare pillows/blanket. Staff were friendly and we were checked in promptly. Nespresso machine in the room and although we has breakfast included, we didn't end up utilising - great that there is both a cafe and restaurant downstairs though. Only negative was the carpet felt grubby and very tired looking. Didn't feel or look particularly clean in the bedrooms.

Our room was super clean and we stayed in a family room where we had two separate floors so our son slept downstairs on the sofa bed and we had a bedroom upstairs where the bathroom was as well. The main room that our son was in was very spacious although the view wasn’t brilliant as we were looking out onto the car park but that’s full of trees so that didn’t really matter. The great thing was that our room was just above where the spa and pool was so it was really easy to get there, which was fantastic. The bedroom itself was quite small, but that didn’t really matter and it was right opposite the bathroom which was very useful. I would say that for the money the room could’ve been kept a little bit better. For example, one of the blinds had a bit missing so it let the lighting. Also there were two TVs one in the main room and one in the bedroom which was fantastic, but it would’ve been good if they were smart TVs. Some of the furniture was a little bit scratched as well so I wouldn’t say that the state of the room was excellent but the cleanliness was. The staff were absolutely amazing and really we couldn’t have asked for them to be any more friendly than they were. The spa was lovely not massive but good enough for us. The pool was a nice size. I wouldn’t say very big. There was a steam room and a sauna room which were very good. The hot tub was probably the best thing as I’ve never been in one that is quite as powerful! All in all we really enjoyed our stay!